Operations Supervisor--WFS 816110

Company Name:
General Summary
Responsible for overseeing the project''s programmatic activities and operations. Reviews, recommends, reports and implements programs to ensure that the project meets contractual obligations and compliance issues. Analyzes processes and procedures to optimize performance. Defines and sets operational goals. Prioritizes assignments and adjusts or adapts service delivery as needed. May supervisor staff.
Essential Job Responsibilities
Understand all technical aspects of the operational units.
Maintain knowledge of applicable federal, state and local laws, regulations and policies related to welfare and workforce programs.
Maximize performance and productivity.
Direct/delegate staff responsibilities to meet and/or exceed performance standards.
Facilitate meetings with partners to promote full, frequent communication.
Review staff performance and recommend corrective actions as needed.
Coordinate training activities to ensure that all operations staff are properly trained to implement project activities effectively.
Participate in development and maintenance of standard operating procedures.
Related Bachelor''s Degree from an accredited college or university or equivalent experience in workforce service programs (TANF, WIA, One-Stop Operation, etc.).
Experience organizing, planning and developing program operations at a supervisory level.
Demonstrated customer service skills.
Detailed program knowledge.
Excellent written and verbal communication skills.
Excellent leadership, interpersonal and human resource management skills.
Proficiency in Mocrosoft Office Suite.
Ability to work with culturally diverse populations.
Ability to work flexible hours and travel between operation sites, attend meetings, events as directed.

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