Accommodation Consultant
The Accommodation Consultant (AC) will work directly with employees and senior leadership in providing ADA accommodations.
The AC will be the primary contact for the employee as they proceed through the accommodation process.
This role will have exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon.
Essential
Responsibilities:
Perform accommodation reviews to ensure compliance with state and federal regulations, company policy and standard work to support employee requests for accommodation in safe and productive assignments Serve as a subject matter expert on the accommodations process as well as state and federal disability laws.
Coordinate the accommodation process and provide end-to-end case management including engaging the employee, vendors, work location and other stakeholders Collaborate with Stakeholders to determine and finalize accommodation approval/denials Collaborate with leave of absence case managers for return to work Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes Direct employees to the appropriate resource for answers on stock, benefits, pay, etc.
, to ensure exceptional customer experience Maintain a case load of up to 120 cases.
Case load will fluctuate during periods of high volume such as peak, prime day, new site launches, staffing changes, etc Ability to discern when to escalate complex issues to the Sr.
Accommodation Consultant Maintain system records to ensure accurate and timely information/documentation Provide training for employees, managers, HR and others in DLS Adhere to internal SLAs and quality standards Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate Participate in other activities, projects and other growth initiatives within the DLS program Maintain regular, reliable and timely attendance Perform other duties as assigned Ability to travel as appropriate (up to 25% of the time)This role will be required to work on site at an Amazon location.
This is not considered a remote position.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
The AC will be the primary contact for the employee as they proceed through the accommodation process.
This role will have exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon.
Essential
Responsibilities:
Perform accommodation reviews to ensure compliance with state and federal regulations, company policy and standard work to support employee requests for accommodation in safe and productive assignments Serve as a subject matter expert on the accommodations process as well as state and federal disability laws.
Coordinate the accommodation process and provide end-to-end case management including engaging the employee, vendors, work location and other stakeholders Collaborate with Stakeholders to determine and finalize accommodation approval/denials Collaborate with leave of absence case managers for return to work Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes Direct employees to the appropriate resource for answers on stock, benefits, pay, etc.
, to ensure exceptional customer experience Maintain a case load of up to 120 cases.
Case load will fluctuate during periods of high volume such as peak, prime day, new site launches, staffing changes, etc Ability to discern when to escalate complex issues to the Sr.
Accommodation Consultant Maintain system records to ensure accurate and timely information/documentation Provide training for employees, managers, HR and others in DLS Adhere to internal SLAs and quality standards Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate Participate in other activities, projects and other growth initiatives within the DLS program Maintain regular, reliable and timely attendance Perform other duties as assigned Ability to travel as appropriate (up to 25% of the time)This role will be required to work on site at an Amazon location.
This is not considered a remote position.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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